Grievance Redressal

Shree Dharniputra Dharmik Samajik Shod Sansthan Ujjain ("we," "our," or "us") is committed to providing a seamless and fair booking experience for all devotees. This page outlines our grievance redressal mechanism in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian law.

1. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address complaints and grievances related to our platform and services:

2. Filing a Grievance

You may file a grievance in the following cases:

• Incorrect booking confirmation or payment deduction without confirmation
• Refund not processed within the stated timeline
• Incorrect or incomplete ritual performed
• Rude behavior by temple staff or priests
• Slot booked but temple refused service without valid reason
• Any other issue with the booking platform or service

How to file: Email us at [email protected] with:

• Your name, email, and phone number
• Your booking reference number (MNG-XXXXXX)
• A clear description of the grievance
• Any supporting documents (screenshots, emails, receipts)
• Expected resolution

3. Resolution Timeline

We aim to resolve all grievances within 30 days of receiving a complete and valid complaint. The resolution process is as follows: