Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") governs the cancellation of pooja, havan, and abhishek bookings made through the Mangalnath Temple online booking platform ("Platform"), operated by Shree Dharniputra Dharmik Samajik Shod Sansthan Ujjain ("we," "our," or "us"). By making a booking on the Platform, you agree to the terms of this Policy.

1. Cancellation by Devotee

1.1 Full Refund (More than 48 hours before slot)

If you cancel your booking more than 48 hours before your scheduled pooja slot time, you will receive a full refund of the booking amount, minus any payment processing fees charged by Razorpay (typically 1–2% of the transaction amount). The refund will be processed to your original payment method within 5–7 business days.

1.2 Partial Refund (24 to 48 hours before slot)

If you cancel your booking between 24 and 48 hours before your scheduled pooja slot time, you will receive a 50% refund of the booking amount, minus any payment processing fees charged by Razorpay. The refund will be processed to your original payment method within 5–7 business days.

1.3 No Refund (Less than 24 hours before slot)

If you cancel your booking less than 24 hours before your scheduled slot time, no refund will be issued. This is because the slot is time-specific and cannot be resold on short notice, and the poojari and temple arrangements have already been committed.

1.4 Late Arrivals and No-Shows

Devotees are expected to arrive at least 30 minutes before their scheduled time. If a devotee fails to arrive by the scheduled time without prior notice (a 'No-Show'), the booking will be considered fulfilled and no refund will be issued.

1.5 How to Cancel

To cancel your booking:

• Log in to your account and navigate to "My Bookings"
• Select the booking you wish to cancel
• Click "Cancel Booking" and confirm your cancellation
• You will receive an email confirmation if the cancellation qualifies for a refund

Alternatively, you can email us at [email protected] with your booking reference number (e.g., MNG-XXXXXX).

2. Cancellation by Temple

In rare cases where the temple must cancel a booking due to administrative reasons, festivals, unforeseen circumstances, or force majeure events, you will receive a full refund regardless of the time remaining before the slot. The refund will be processed within 5–7 business days to your original payment method.

In such cases, we will make reasonable efforts to notify you via email and phone at least 24 hours in advance. If rescheduling is possible and you prefer it over a refund, we will accommodate your preference subject to availability.

3. Failed or Incomplete Rituals

If a booked ritual (pooja, havan, or abhishek) is not performed or is incomplete due to temple operational issues, you are entitled to either:

• A full refund of the booking amount, OR
• Rescheduling at a time of your convenience, subject to slot availability

The choice between refund and rescheduling is at your discretion. To raise such a concern, please contact us at [email protected] within 48 hours of the scheduled slot.

4. Refund Timeline & Process

All refunds are processed via Razorpay to the original payment method:

• UPI payments: Refunds typically within 1–3 business days
• Debit/Credit Cards: Refunds within 5–7 business days (depends on card issuer)
• Net Banking: Refunds within 5–7 business days

Refunds are initiated from our end immediately upon approval. The exact credit timing depends on your bank or payment provider and is outside our control.

5. Partial Refunds

Partial refunds may be issued in the following situations:

• Duplicate charges due to a technical error on our end (full refund of duplicate amount)
• Overcharging for a booking (refund of excess amount)
• Partial service where only part of a multi-day ritual was completed

6. Non-Refundable Items

The following are non-refundable:

• Cancellations made less than 24 hours before the scheduled slot
• No-shows or late arrivals (arriving after the scheduled slot time)
• Change of mind after the booking is confirmed
• Payment processing fees charged by Razorpay (non-recoverable from us)

7. Dispute Resolution

If you believe a refund has been incorrectly denied or processed, you may escalate the matter by contacting our Grievance Officer. Please refer to our Grievance Redressal page for full details on the escalation process. We aim to resolve all refund disputes within 30 days of receiving a formal complaint.

8. Contact

For questions about this Policy or to initiate a cancellation: